Request your fee review using the form at the following link:
I'd like my account fees reviewed.
By now you've probably read our recent letter about the introduction of a monthly account keeping fee. We completely understand this may have been a hot topic at home.
Wouldn’t it be nice to simply ring your lender and discuss the options?
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You’re in luck.
We recently looked into peoples’ needs and customer feedback helped us to understand that our interest-offset accounts in their current form are limited as to the amount of transactions people can cost-effectively perform in any given month.
We sought to simplify how these accounts are used and discovered that one fix does not always help all.
Therefore it’s possible you’re one of the few with an interest-offset account at risk of incurring unnecessary fees.
Is there anything we can do to fix the situation for you? You bet.
We’d be happy to conduct a review of your home loan accounts and contact you regarding an outcome. It’s likely you could qualify for a new account arrangement with us and save on fees.
Please reach out to us and ask for a review of your situation. As always, we appreciate and value your feedback.
At Loan Avenue we’re committed to improving your home loan experience.
Want to know your account options? Be sure to ask us today. It’s that easy.
Thanks for sticking with us and always remember, with Loan Avenue you’re in control.
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Request your fee review using the form at the following link:
I'd like my account fees reviewed.
