As it transpired the Adelaide-based mortgage manager had a picture-perfect shift to electronic lodgement due to the expertise of the NextGen.Net team that orchestrated the installation of the ApplyOnline system.
The big question is, why isn’t this the norm?
Why are horror stories circulating about stressful, unprofessional technology projects; and what does this say about industry standards?
And when it comes to the service equation, what sets NextGen.Net apart?
NextGen.Net Sales Director, Tony Carn says it hinges on creating a “stress-free, supportive environment for our clients” during the transition of a high-level strategic plan in to a hands-on processing system.
Collins now laughs at her trepidation. “It couldn’t have been smoother,” she exclaims.
“I was led to believe that systems integration was cumbersome, but thanks to the team at NextGen.Net the whole process couldn’t have been better executed.”
ApplyOnline is a now a critical part of Loan Avenue’s distribution strategy.
The mortgage manager launched ApplyOnline in March and is already receiving 50 per cent of its business via electronic lodgement. Collins says she would have been satisfied with 30 per cent.
“The fact that it’s higher than we anticipated is fantastic,” she says. “It’s opened up the way for us to build relationships with new brokers who prefer to lodge only electronically.”
“NextGen.Net has provided Loan Avenue with a sophisticated technology platform that gives brokers a range of advanced tools that allow them to lodge applications more efficiently and accurately,” says Carn.
“Users can now lodge applications online from their broker group software platform; or alternatively, directly to Loan Avenue.”
Ease of use was crucial factor for Collins. She says ApplyOnline’s intuitive technology has received positive feedback from introducers, many of whom have hailed its user-friendly operating system.
“We’ve been able to halve the size of our application form,” she declares.
Shifting to electronic lodgement had been on Collins’ radar for some time. Her concern about lack of service surrounding the set-up process was a significant factor and led to months of research and investigation.
The realisation that those not enhancing their processes, procedures and value proposition in the marketplace would be left behind ultimately prompted the move.
“The reason Loan Avenue chose to partner with NextGen.Net was because their systems are the most recognised and fully integrated from an aggregator platform perspective. Others are only semi-integrated,” she says.
“So it was an easy decision for us to choose NextGen.Net and it’s great to be one of the first mortgage managers participating in this space.”
